Although the precision parts processing factory has a strict quality control system in the production process, there will also be quality personnel for product testing before shipment, due to the large number of products, many processes, coupled with problems in the transportation process, the product will also have a defective product. In the face of customer complaints about defective products, how should we deal with them?
1、Tracing the source of the problem and proposing solutions
First of all, product quality problems, must stand to have the customer first perspective, as soon as possible to provide solutions, and assume the relevant responsibility. According to the situation of product quality problems, targeted treatment, in this process, precision parts processing manufacturers to have a sense of responsibility, encounter problems to solve the problem, rather than shirking responsibility. Identify the reasons for the quality problems, feedback to the production line to avoid the recurrence of similar mistakes, so that the quality of the enterprise's precision CNC machining products become better.
2、Product rework
If the product quality problems are relatively light, such as precision parts larger than the size of the tolerance, surface wear, on some issues can be recalled to the product, back to the factory line rework processing can be qualified to leave the factory. During this period, the transportation costs, product processing costs are borne by the manufacturer.
3、Product scrapping
If the high precision five-axis parts processing serious quality problems, such as parts bit micro deviation, material selection errors, etc., must be scrapped products, not for secondary processing. CNC processing manufacturers must re-produce new products, and bear all the costs incurred in the process, if the delay in the use of customer installation, must bear the corresponding compensation.